Privacy Policy

Al Rumooz Trading L.L.C. (“Al Rumooz”, “we”, “us”) supplies, installs and services commercial kitchen, bakery, laundry and cold store equipment in the UAE. This policy explains what personal information we collect when you deal with us, including when you message our WhatsApp service number, and how we use and protect it.

1. Information we collect

• Contact details: your name, company name, phone number, email address, delivery or site address and location pin.
• Messages and files you send us: the text of your WhatsApp messages and emails, and any photos, videos, voice notes, documents or locations you send, for example a photo of a machine’s rating label or a fault.
• Business records: quotations, orders, invoices, service jobs, delivery notes, warranty details and payments linked to your account.
• Message delivery information: whether a message we sent you was sent, delivered, read or not delivered.

2. How we use it

• To identify your company and site when you contact us, using the phone number you write from.
• To answer enquiries, prepare quotations, register and carry out service jobs, arrange deliveries and installations, and send you updates and documents about them.
• To keep records of the equipment we supply and service, and of its warranty.
• To invoice, collect payment and meet our legal, tax and accounting obligations in the UAE.
• To improve our service, for example by tracking how quickly we respond.

Our system may sort and summarise incoming messages so they reach the right team quickly. A member of our staff reviews every reply, price or job before it is sent to you.

3. WhatsApp

When you message our WhatsApp Business number, your messages reach us through the WhatsApp Business Platform provided by Meta Platforms. Your conversations are kept in Al Rumooz’s own business systems, not on staff members’ personal phones. We send you WhatsApp messages only about your enquiries, orders, service jobs and deliveries. You can ask us to stop sending WhatsApp messages at any time by telling us in the chat or by contacting us as shown below. WhatsApp’s own processing is covered by WhatsApp’s privacy policy.

4. Who we share it with

We do not sell your personal information. We share it only when needed:

• with service providers that run our systems on our behalf, such as Microsoft (business software and cloud hosting) and Meta (WhatsApp Business Platform), under their contractual data protection terms;
• with delivery, installation and payment partners, only to complete your order or job;
• with government authorities where the law requires it.

5. Where it is stored and how it is protected

Our business systems are hosted in Microsoft data centres in the UAE. Access is limited to staff who need it for their work, sign-in is through company accounts, and files such as photos are opened only through short-lived secure links.

6. How long we keep it

We keep messages and records for as long as needed to provide our service, support your equipment and warranty, and meet UAE legal and tax record-keeping requirements. After that we delete or anonymise them.

7. Your choices and rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it where we are not legally required to keep it. You may also ask us to stop contacting you on WhatsApp. To make a request, contact us using the details below.

8. Contact us

Al Rumooz Trading L.L.C., Mussafah, Abu Dhabi, United Arab Emirates
Email: info@alrumooz.com

9. Changes

We may update this policy from time to time. The date at the top shows the latest version.